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BlackBerry® Z10

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New Contributor
simon2013z10
Posts: 9
Registered: ‎08-03-2013
My Device: blackberry z 10
My Carrier: bell canada

bb Z10 software update

i so loved my Z10 till installed latest software and phone froz blue blackberry screen would do nothing else

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Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: bb Z10 software update

Hello Simon,

Have you attempted a battery pull?
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JSanders
Posts: 85,115
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bb Z10 software update

Simon, have done as suggested?

 

or hold down BOTH up and down volume keys together for about ten seconds,.. when reboot begins, what happens?




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Trusted Contributor
bs342
Posts: 140
Registered: ‎06-06-2011
My Device: Torch 9800 / PlayBook / Z10
My Carrier: O2 UK

Re: bb Z10 software update

Great software updates do not cause problems like this. I thought BB10 was a step forward. It seems not.
BlackBerry is for Life not just for Christmas
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Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: bb Z10 software update

Hi bs,

While I agree that software updates should not be introducing problems, sometimes it just might. This is not only for blackberry but any other phones as well.

Maybe you'll like to update further to 10.1.0.4687 (unofficial) and see how it goes.
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Trusted Contributor
bs342
Posts: 140
Registered: ‎06-06-2011
My Device: Torch 9800 / PlayBook / Z10
My Carrier: O2 UK

Re: bb Z10 software update

Thanks for your advice. Appreciated. I will however wait until 10.1.0.4687 becomes official.
BlackBerry is for Life not just for Christmas
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Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: bb Z10 software update

Hey.

Alright then (:
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JSanders
Posts: 85,115
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bb Z10 software update

[ Edited ]

4633 and 4687 are official. Simply upgrade.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
simon2013z10
Posts: 9
Registered: ‎08-03-2013
My Device: blackberry z 10
My Carrier: bell canada

Re: bb Z10 software update

tried all suggested need to clean install and then install back up old version

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Developer
tezytan
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: bb Z10 software update

Nope, not for everyone (yet?). It varies from telco to telco and region. Also, some telco may push another os they deem fit hence, he may or may not be getting the os update of the version.
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