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BlackBerry® Z10

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New Member
grabber
Posts: 2
Registered: ‎03-16-2013
My Device: z10

bb z 10 os system update wiped away all vidoes and pic

I keep ed getting a notification on my new BlackBerry z10 to download new os. I used a wifi connect. And it wipe the BlackBerry clean and I had to do a complete re set. Unfortunately it wiped all my videos and pictures. Anyone know if I can retrieve the media? Thank you
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: bb z 10 os system update wiped away all vidoes and pic

The only way to retrieve any media stored on your phone is with BlackBerry Desktop Software for OS 7 version and earlier and with BlackBerry Link for BB10.  If you've done backups with these utilities, you can restore your media.  If you haven't.............I wish I had better news for you.  :smileysad:

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
grabber
Posts: 2
Registered: ‎03-16-2013
My Device: z10

Re: bb z 10 os system update wiped away all vidoes and pic

No I never backed it up. I was hoping maybe it gets automatically backed on phone hardware
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: bb z 10 os system update wiped away all vidoes and pic

Sadly, it doesn't.  The only time there's any type of automatic backup is if you tell BlackBerry Desktop Software or BlackBerry Link to automatically backup your files every time your phone is plugged in to either one of them.  BlackBerry Protect will also automatically backup your files as often as every day (not available on BB10) if you tell it to.

 

 

Sorry we couldn't help you more than that.  Cheers.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.