03-16-2013 12:16 PM
03-16-2013 12:26 PM
The only way to retrieve any media stored on your phone is with BlackBerry Desktop Software for OS 7 version and earlier and with BlackBerry Link for BB10. If you've done backups with these utilities, you can restore your media. If you haven't.............I wish I had better news for you.
I hope that helps you.
03-16-2013 01:10 PM
Sadly, it doesn't. The only time there's any type of automatic backup is if you tell BlackBerry Desktop Software or BlackBerry Link to automatically backup your files every time your phone is plugged in to either one of them. BlackBerry Protect will also automatically backup your files as often as every day (not available on BB10) if you tell it to.
Sorry we couldn't help you more than that. Cheers.