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BlackBerry® Z10

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New Contributor
LesVW
Posts: 7
Registered: ‎02-26-2013
My Carrier: Rogers

bbm problems

I  lost all my bbm contacts. When I restore they are there for 30 seconds then disappear again. Any suggestions?

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JSanders
Posts: 80,388
Likes: 22,302
Solutions: 5,744
Registered: ‎04-01-2008
My Carrier: Verizon

Re: bbm problems

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Be patient and let the device sit a bit and sync the contacts back.




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New Contributor
LesVW
Posts: 7
Registered: ‎02-26-2013
My Carrier: Rogers

Re: bbm problems

Didn't help.
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JSanders
Posts: 80,388
Likes: 22,302
Solutions: 5,744
Registered: ‎04-01-2008
My Carrier: Verizon

Re: bbm problems


LesVW wrote:
Didn't help.

What did happen? Anything?

Were they there again temporarily or can you say more than "didn't help"?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
LesVW
Posts: 7
Registered: ‎02-26-2013
My Carrier: Rogers

Re: bbm problems

Yes. They were there until I opened BBM. I then had to associate BBM with my email. After that there were no contacts.
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New Contributor
LesVW
Posts: 7
Registered: ‎02-26-2013
My Carrier: Rogers

Re: bbm problems

Now I have lost all my contacts not just bbm
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JSanders
Posts: 80,388
Likes: 22,302
Solutions: 5,744
Registered: ‎04-01-2008
My Carrier: Verizon

Re: bbm problems


LesVW wrote:
Yes. They were there until I opened BBM. I then had to associate BBM with my email. After that there were no contacts.

I am still confused, how did you see your contacts BEFORE opening BBMessenger?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
LesVW
Posts: 7
Registered: ‎02-26-2013
My Carrier: Rogers

Re: bbm problems

When I opened all contacts they showed. When I had to associate my Bbm. They all vanished.
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JSanders
Posts: 80,388
Likes: 22,302
Solutions: 5,744
Registered: ‎04-01-2008
My Carrier: Verizon

Re: bbm problems

and now, recently, have you rebooted again as I described above?


If so, and they are still missing, I advise you to call your mobile provider technical support and demand the issue be ESCALATED up to RIM's tech support level for investigation. They need to know this is happening.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
LesVW
Posts: 7
Registered: ‎02-26-2013
My Carrier: Rogers

Re: bbm problems

Yes rebooted but no change. Started to re-invite contacts

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