BlackBerry® Z10

[LesVW]

I  lost all my bbm contacts. When I restore they are there for 30 seconds then disappear again. Any suggestions?

[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Be patient and let the device sit a bit and sync the contacts back.

[LesVW]

Didn't help.

[JSanders Resident Expert]

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LesVW wrote:
Didn't help.

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What did happen? Anything?

Were they there again temporarily or can you say more than "didn't help"?

[LesVW]

Yes. They were there until I opened BBM. I then had to associate BBM with my email. After that there were no contacts.

[LesVW]

Now I have lost all my contacts not just bbm

[JSanders Resident Expert]

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LesVW wrote:
Yes. They were there until I opened BBM. I then had to associate BBM with my email. After that there were no contacts.

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I am still confused, how did you see your contacts BEFORE opening BBMessenger?

[LesVW]

When I opened all contacts they showed. When I had to associate my Bbm. They all vanished.

[JSanders Resident Expert]

and now, recently, have you rebooted again as I described above?

If so, and they are still missing, I advise you to call your mobile provider technical support and demand the issue be ESCALATED up to RIM's tech support level for investigation. They need to know this is happening.

[LesVW]

Yes rebooted but no change. Started to re-invite contacts