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BlackBerry® Z10

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New Contributor
j_champion
Posts: 5
Registered: ‎02-05-2013
My Device: blackberry Z10
My Carrier: T-mobile

blackbeer z10 rebooting itself

Hello

 

Is it normal for a new blackberry Z10 to reboot itself randomly? why do all these phones reboot themselves but no other phones do? its very frustrating

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Guru I
John_Clark
Posts: 14,677
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: blackbeer z10 rebooting itself

Where are you seeing "all these phones" rebooting themselves? I have seen very few instances of the Z10 rebooting itself.

It's not normal. If you have a device rebooting itself then you need to contact your carrier and get escalated to BB Technical Support.
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New Contributor
j_champion
Posts: 5
Registered: ‎02-05-2013
My Device: blackberry Z10
My Carrier: T-mobile

Re: blackbeer z10 rebooting itself

Thanks for the reply. I have a z10 I was pressing the screen multiple times on a number in my contacts and it just started to reboot only happened once. 

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