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BlackBerry® Z10

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New Contributor
ankkies
Posts: 8
Registered: ‎04-09-2013
My Device: blackberry Z10

blackberry Z10- issue

Hi<br>Everytime when i go into the app world it says: there is a issue with Blackberry World. Blackberry world must close now.<br>What can i do to solve the problem? It is a brand new phone got it yesterday. Everything is working except the app world. It is a blackberry z10
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10- issue

Have you tried rebooting?

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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New Contributor
ankkies
Posts: 8
Registered: ‎04-09-2013
My Device: blackberry Z10

Re: blackberry Z10- issue

I just did it with the power on. But it didnt work,still says it.
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10- issue

Is your browser and email all working well?

BlackBerry Messenger?




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New Contributor
ankkies
Posts: 8
Registered: ‎04-09-2013
My Device: blackberry Z10

Re: blackberry Z10- issue

I didnt set my email up yet, but used the browser to go in m email and everything works fine. Blackberry mesenger is working well, but not all of the contacts profile picture show.
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10- issue

Ok.

 

Who is your mobile provider?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
ankkies
Posts: 8
Registered: ‎04-09-2013
My Device: blackberry Z10

Re: blackberry Z10- issue

MTN
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10- issue

Make sure with MTN that you have a normal Data account, not a specific BlackBerry account.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
ankkies
Posts: 8
Registered: ‎04-09-2013
My Device: blackberry Z10

Re: blackberry Z10- issue

oky, did that everything is fine. Tthey called MTN service provider, and they said something is wrong with Blackberry Z10 app world, problem with RIM. They can give me a new phone but can probably happen again with the new phone. I must connect to my desktop and then delete the app world, then download again. something like that. 

Im struggling a bit, a new thing for me.

JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10- issue

ok, I haven't noticed that issue with others.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code