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BlackBerry® Z10

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Contributor
oyama195552
Posts: 17
Registered: ‎02-19-2013
My Device: backberry 10
My Carrier: telus

blackberry protect

my blackberry protect can not find my device even  though it is turned on in open air and location is turned on. Gps works as i  can drive around and follows me on maps also if i say  for protect to send ring my phone it does not stop ringing i have to eather delete on blackberry protect or shut off phone to stop and can not cancel message that i send to phone only way  to get rid of message is delete in blackberry protect

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry protect

Hey oyama195552,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry 10 are you currently running?  This can be found under Settings>About.  Also can you send me a private message with your PIN number so I can investigate further?

 

Thank you.


-ViciousFerret


 


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