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BlackBerry® Z10

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New Member
daniez
Posts: 2
Registered: ‎05-28-2013
My Device: z10
My Carrier: tim

blackberry protect

Hi, I'm a member of this wonderful Italian terminal. I have a problem with blackberry protect, does not work. As soon as I open I get the following error message: "Unable to connect to Blackberry Protect." How come?

Grazie!

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JSanders
Posts: 84,455
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry protect

Are you opening this from your Z10 Settings > BlackBerry Protect?

 

On your Hub or applications icon screen, you see the BlackBerry logo at the top right near your mobile signal indicator?




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
daniez
Posts: 2
Registered: ‎05-28-2013
My Device: z10
My Carrier: tim

Re: blackberry protect

Hello, thanks for the reply. Yes, I am opening settings from blackberry protect. Yes, the top is the logo blackberry. I have not yet solved the problem!

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JSanders
Posts: 84,455
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry protect

Can you try connecting to a WiFi source and try connecting to Protect?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.