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BlackBerry® Z10

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New Contributor
georgiafriel
Posts: 8
Registered: ‎08-19-2013
My Device: z10
My Carrier: giffgaff

blackberry z10 'restoring your bbm information'

my z10 is stuck on the 'restoring your bbm information' screen, ive tried reseting the whole phone, changing id, taking battery out... nothing has worked. can someone please help me? i need my bbm back :smileysad:

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Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: blackberry z10 'restoring your bbm information'

Hi,

 

Did you take a backup of the entire device? do you have BlackBerry Protect?

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Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: blackberry z10 'restoring your bbm information'

If you have take a backup yhen wipe your device and restore factory settings and then restore the backup data and your bbm should be back like you had it before.

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New Contributor
georgiafriel
Posts: 8
Registered: ‎08-19-2013
My Device: z10
My Carrier: giffgaff

Re: blackberry z10 'restoring your bbm information'

yes i took a back up and i think i have protect..

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New Contributor
georgiafriel
Posts: 8
Registered: ‎08-19-2013
My Device: z10
My Carrier: giffgaff

Re: blackberry z10 'restoring your bbm information'

i did this, its restoring the back up now.. ill let you know if it works

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New Contributor
georgiafriel
Posts: 8
Registered: ‎08-19-2013
My Device: z10
My Carrier: giffgaff

Re: blackberry z10 'restoring your bbm information'

nope, its still stuck there:/

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Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: blackberry z10 'restoring your bbm information'

hum, give me some time, i shall get back to you

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Super Contributor
aiharkness
Posts: 433
Registered: ‎04-06-2008
My Device: Z10 & PlayBook

Re: blackberry z10 'restoring your bbm information'

I had this after reloading the OS day before yesterday and then restoring from backup. Also, I was using BBM channels beforehand. Installing BBM Channels fixed the problem. So, if you were using BBM channels as well, this may be the ticket for you.
- Ira
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New Contributor
chronic1645
Posts: 2
Registered: ‎08-21-2013
My Device: Z10
My Carrier: DU

Re: blackberry z10 'restoring your bbm information'

seems to be a common occurence. i have the same problem. purchased yesterday and can't restore. rest is fine except BBM. Looks easy enough but all I get is a a spinning circle 2 of 3 and then server problem. this can't be rocket science.

 

Need help from BB or RIM 

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New Member
JustJJ
Posts: 10
Registered: ‎08-28-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: blackberry z10 'restoring your bbm information'

Having the same problem...started randomly this morning...wtf??  Help!!!

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