05-09-2013 02:51 PM
Since 2 days my blackberry z 10 built in speakers arent working,no alerts or music or video sounds,updated the software,restarted,rebooted did everything to rectify the problem,but no luck as yet,pls help...
05-10-2013 06:03 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Since you reloaded the device software and the issue is still on-going, I would suggest contacting your network service provider for repair options as this could be hardware related.
Let me know if you have any more questions.
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