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BlackBerry® Z10

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New Contributor
j84girl
Posts: 2
Registered: ‎05-09-2013
My Device: z 10 STL100-1

blackbery z 10 built in speakers doesnt work

Since 2 days my blackberry z 10 built in speakers arent working,no alerts or music or video sounds,updated the software,restarted,rebooted did everything to rectify the problem,but no luck as yet,pls help...

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackbery z 10 built in speakers doesnt work

Hey j84girl,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Since you reloaded the device software and the issue is still on-going, I would suggest contacting your network service provider for repair options as this could be hardware related.

 

Let me know if you have any more questions. 

 

Cheers.


-ViciousFerret


 


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New Contributor
j84girl
Posts: 2
Registered: ‎05-09-2013
My Device: z 10 STL100-1

Re: blackbery z 10 built in speakers doesnt work

Thank you for the solution,i fixed it,just open the back cover and tapped behind the where speaker is located,suddenly it worked
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