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BlackBerry® Z10

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Contributor
ststere
Posts: 12
Registered: ‎05-07-2013
My Device: BlackBerry Z10

brand new Z10 hear distorted and not being heard by interlocutor

Hello,

 

Just 2 days bought brand new bb Z10. Configured it properly, everything fine and working except suddenly at all calls I hear little bit distorted, like when you are trying to catch a radio frequency and you can hear little bit of radio but distorted. The interlocutors complain they can't hear clearly also.

 

All this is sudden, the device was not hit, drop, water, etc. nothing at all. No inproper settings and no strange applications installed infact just 2 applications installed after factory settings so what could be the problem of this? Any help will be highly appreciated. The device is brand new never been used.

 

 

Thank you in advance.