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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎03-29-2013
My Device: z10
My Carrier: mtn

camera and video icons missing

Hi my name is Sam, in just a 2nd day of having the z10 my camerand video went missing, nowhere 2b found, i tryd reseting but nothing seems to work out, pls help
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: camera and video icons missing

Let's start from square one to make sure we don't miss anything. 

 

When you're on your homescreen, your camera icon should appear in the lower right corner.  Are you saying it's not there?

If it's not there, you should have an icon on your homescreen displaying the camera.  Is that present on yours?

 

If it's in neither of these two locations, could you please swipe down while on your homescreen, select Settings>About>Category-OS and tell me which version of OS you're running.

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 4
Registered: ‎03-29-2013
My Device: z10
My Carrier: mtn

Re: camera and video icons missing

hi, on the lower right coner nothing appers and obviously no camera icon on my home screen display.
my os version is 10.0.10.648, thnx
Highlighted
Forums Advisor III
Posts: 1,338
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: camera and video icons missing

When you first got the phone did you see this problemÉ

 

Go back and show the dealer. Ask for an exchange.

 

If you cannot exchange the phone, I would suggest a complete OS re-install.

 

Jerry G.
New Contributor
Posts: 4
Registered: ‎03-29-2013
My Device: z10
My Carrier: mtn

Re: camera and video icons missing

when i got the handset the icon was there on the home screen b4 it disappeared