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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: bb Z10
My Carrier: Vodafone
Accepted Solution

camera problems

Hi,

    finally got my z10 on Monday and things were great until today........ when I went to take a photo and I constantly got the message "camera can't be started" its the same for the video camera too? After several attempts it said the camera was busy in another app, which I could'nt find so I shut down removed battery and sim, restarted but no difference so I backed up and restored to factory settings which has made no difference either........ please help me!

Guru II
Posts: 20,099
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2252; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: camera problems

If you have a memory card, remove it and try again. If that still doesn't work you'll need to get your device replaced under warranty. Contact your carrier, Vodafone it appears, for warranty service.
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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: bb Z10
My Carrier: Vodafone

Re: camera problems

ok I will take it back Smiley Sad Thanks

New Member
Posts: 1
Registered: ‎04-09-2013
My Device: bb z10
My Carrier: tam

Re: camera problems

ya i got the same problem with my new  z10 camera Smiley Sad, i go to the expert service center and as they promised to me, I'll will get new one in 1 or 2 weeks and I hope it's true not recondition device

New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: bb Z10
My Carrier: Vodafone

Re: camera problems

hi, no I got a new one within a week and I am happy again Smiley Happy

New Contributor
Posts: 4
Registered: ‎07-14-2014
My Device: balckberry z10
My Carrier: 03

Re: camera problems

me too
please help me
New Developer
Posts: 11
Registered: ‎07-10-2014
My Device: BlackBerry Z10
My Carrier: idea

Camera problems

Hi All,

 

I have BBZ10 device and i updated to 13.0.1 OS but some time settings is not opening and some times opened late

 

i have one more issue with camera when i open camera it opens but showing cracked like different colours are appearing but the captured thing is not visible

 

what is the solution