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BlackBerry® Z10

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Posts: 1
Registered: ‎10-01-2013
My Device: q10
My Carrier: telus

cannot see Global Address List (GAL) when I type in name in email

we have BES 10 with some Q10s and Z10s.  on this one particular Z10, when I begin to type a name in, it does not automatically give me suggestions withinthe global address list (a list below) with the names that have that sequence in.  

On all the other ones, I get suggestions that are part of the GAL.  is there a setting for this and how can I make it so it suggests/looks up the gal when I type a name in?

 

to circumvent this I can type a name in and then click on 'lookup' and then it resolves some names within the GAL, but this is tedious and the other phones don't act this way.

 

thanks for any help