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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎10-18-2013
My Device: Z10
My Carrier: Bell
Accepted Solution

changing BB ID email address

The employee at the Bell store was helping me, but he entered the wrong (non-exisitent) email address to set up my BB ID.  I can't seem to change the email address.  It seems to tell me to use another email, I have to do a security wipe.  Is this true?

Hall of Famer II
Posts: 50,642
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: changing BB ID email address

Hi and Welcome to the Community!

Here is a KB that discusses that:

  • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 2
Registered: ‎10-18-2013
My Device: Z10
My Carrier: Bell

Re: changing BB ID email address

I did it!  Thanks for your help!

Hall of Famer II
Posts: 50,642
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: changing BB ID email address

I'm glad it worked. You are most welcome. Enjoy!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code