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BlackBerry® Z10

New Contributor
Posts: 4
Registered: ‎07-18-2013
My Device: Z10 & STL100- 1
My Carrier: Vodafone

contacts malfunction

Hi All,

few days back something happened with my BB z10 and all my contacts are malfunctioning, When i check missed calls there is a change in the contact name.


when i miss a call from an Unknown Number it shows a contact name in my contacts list. i tried switching off and on and sometimes i called the person and i get annoying replies that they never called me. 


i can figure out the number from the Hub but when i go to missed calls, its showing different names from my contact lists. 


is this happening for any of you and if you have a solution, please let me know and its highly appreciated?


thanks in advance.



Santhosh Sundaram


Hall of Famer II
Posts: 52,411
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: contacts malfunction

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB34772 Call logs and SMS messages display the incorrect contact details on the BlackBerry 10 smartphone

I know that it contains nothing useful -- except of course for formal acknowledgement by BlackBerry that the problem exists. All of your fellow users on this user-to-user community hope that a future OS update will cure it.


Good luck and let us know!

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