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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎06-28-2013
My Device: BlackBerry z10
My Carrier: airyel

contacts

Hi
I am having a serious problem with my contacts as when some one calls me up from some number I see a different contact name on my phone. So even when some one xyz calls me my BlackBerry shows me some known contact. When I check my contacts the number is not listed in my contacts si when I recieve a call I really do not know who might be calling me up not only this some of my friends who r having the same phone are experiencing the same problem. Please reply
Developer
Posts: 107
Registered: ‎06-12-2012
My Device: Dev Alpha C, Playbook
My Carrier: Loop

Re: contacts

Strange behavior. How did you import the contacts had you used any third party software. Seems to have corrupted it in someway. An option is to reset and try again.
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Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: contacts

Good day

Welcome to BB forums

That seems odd that this is happening, what OS are you running now?
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New Contributor
Posts: 4
Registered: ‎06-28-2013
My Device: BlackBerry z10
My Carrier: airyel

Re: contacts

no i had transfered my contacts through blackberry protect as i was using a blackberry before this so i dont seem that that could be a problem. what i want you to help me out with is a way to restore this problem. wanted to also check that is an update comming any sooner that could help me out with this as many others are also facing the same problem. or i can i delete all my contacts and then restore them as well. 

New Contributor
Posts: 4
Registered: ‎06-28-2013
My Device: BlackBerry z10
My Carrier: airyel

Re: contacts

i am running on os 10.1.0.273

Developer
Posts: 107
Registered: ‎06-12-2012
My Device: Dev Alpha C, Playbook
My Carrier: Loop

Re: contacts

If u have a backup then u can delete all contacts and try restoring again
----------------------------------------------------------
feel free to press the like button on the right side to thank the user that helped you.
please mark posts as solved if you found a solution.
New Contributor
Posts: 4
Registered: ‎06-28-2013
My Device: BlackBerry z10
My Carrier: airyel

Re: contacts

shall i back it up on blackberry protect and then restore them