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BlackBerry® Z10

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bjg
New Contributor
bjg
Posts: 2
Registered: ‎08-13-2014
My Device: z10
My Carrier: telco
Accepted Solution

cracked screen Z10

i dropped my phone (BB z10) recently and it cracekd the screen, meaning i coulndt look at any BBM messages .... i could see they were there but could not access them. following a frustrating saga trying to replace my phone screen my telco provider has agreed to replace the phone (same model) ....will the messages that i got to the previous phone but did not read, come up on my new phone, once i sign in with my blackberry ID? 

 

if not, is there any way i can access the messages from my old phone? 

 

look forward to replies - cheers :smileyhappy: 

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New Member
nenycute
Posts: 2
Registered: ‎05-03-2014
My Device: Q10
My Carrier: +

Re: cracked screen Z10

if message is reading. this message is automaticaly lose.

you should just give up the loss of this message. tell the sender to resend your message

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cracked screen Z10

When you login to your new Z10 using the SAME BBID as the old device, you will regain your BBM contacts but not old messages which were transmitted previously.




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bjg
New Contributor
bjg
Posts: 2
Registered: ‎08-13-2014
My Device: z10
My Carrier: telco

Re: cracked screen Z10

oh....that isnt what i wanted to hear :smileysad: ....is there any way you can link your bbm with desktop software so that you can receive and send bbm from your desktop? that way if the device stops working for some reason you would have a copy of the message on your pc....

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cracked screen Z10

No.


Cheers. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cracked screen Z10


bjg wrote:

oh....that isnt what i wanted to hear :smileysad: ....is there any way you can link your bbm with desktop software so that you can receive and send bbm from your desktop? that way if the device stops working for some reason you would have a copy of the message on your pc....


Not currently... who knows what may be to come.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.