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BlackBerry® Z10

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New Contributor
halhktqs
Posts: 4
Registered: ‎03-13-2014
My Device: Z10
My Carrier: Z10

dust under the screen's Blackberry Z10

[ Edited ]

Hi, I'm from Vietnam, I owned a Blackberry Z10 STL - 003 AT&T. Last week, I found a tiny little black/grey spot on the screen. At first I tried to ignore it, but i can't, It annoys me. What should i do ?, please help me !

 

 

 

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Developer
BBSJdev
Posts: 6,094
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: dust under the screen's Blackberry Z10

Welcome to the forums.

 

Are you sure it's dust and not a dead/stuck pixel?

 

If it is dust and I think that unlikely then taking the phone apart and blasting it with some compressed air is an option as long as you feel competant to do that.

 

If it's a dead pixel then sometimes gently pressing on it may revive it.

Some people claim the pixel fix apps out there work, the ones that run through thousands of pixel change cycles but this has never worked for me.

 

Unfortunately dead pixels are a fact of life so you will either need to live with it or pay nearly as much as a new phone would cost to get a replacement part.

 


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New Contributor
halhktqs
Posts: 4
Registered: ‎03-13-2014
My Device: Z10
My Carrier: Z10

Re: dust under the screen's Blackberry Z10

http://forums.crackberry.com/blackberry-z10-f254/dust-under-screen-866058/

It very like that, if you lean the screen and look at that point, you still see that the color is correct. It doesn't look like a black point when you look at directly
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Developer
BBSJdev
Posts: 6,094
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: dust under the screen's Blackberry Z10

Hmm, okay, if this is the case then I think you are just unlucky you might like to try and get a replacement under warranty.

 

The glass and led are sealed so I don't think that you will be able to do it yourself in this situation.


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Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
halhktqs
Posts: 4
Registered: ‎03-13-2014
My Device: Z10
My Carrier: Z10

Re: dust under the screen's Blackberry Z10

[ Edited ]

:No:so disappointed !, I have used Blackberry from 2008, and i feel Hardware's BlackBerry not so good like past, i have used a Blackberry Bold 9000, i bought it from 2009, it very good, and i'm very disapointed about Z10's hardware, but thanks you for help me :Yes: !

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Developer
BBSJdev
Posts: 6,094
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: dust under the screen's Blackberry Z10

[ Edited ]

You're welcome I do feel you've been very unlucky here, I've had a few BB10 devices none of them had this problem but of course there is always a percentage of defects in any manufacturing process. Not much comfort to you I know.

Best of luck.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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Developer
BBSJdev
Posts: 6,094
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: dust under the screen's Blackberry Z10

Also you may like to edit your first post and remove the personal information, it's never a good idea to publish details like this.

 


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: dust under the screen's Blackberry Z10

In addition, if the device is in warranty, for a dead pixel, you have a hardware warranty claim... could be possible for the dust.

Contact your seller, they will service the warranty.




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New Contributor
halhktqs
Posts: 4
Registered: ‎03-13-2014
My Device: Z10
My Carrier: Z10

Re: dust under the screen's Blackberry Z10

Thanks you, but i can't, because i bought it in America, and i live in Vietnam, but i can't :'(

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Developer
BBSJdev
Posts: 6,094
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: dust under the screen's Blackberry Z10

Looks like you will just have to get used to it then as the other options open to you will probably be not be justifiable to you financially.

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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