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BlackBerry® Z10

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Contributor
DetectiveBill
Posts: 10
Registered: ‎04-06-2013
My Device: Z10
My Carrier: Verizon

email accounts stopped working now!!!!!!!!!!!!!!!

I've had the Z10 for about 11 days, after a couple of days, the device asks me to update the email password. This has happened about 6 or 7 times in the past week, not sure what it is but I have an open ticket with BB for the Outlook sync problem, I'll run this by them and report back!

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JSanders
Posts: 82,571
Likes: 22,623
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email accounts stopped working now!!!!!!!!!!!!!!!

Bill, is that a Gmail account?




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Contributor
DetectiveBill
Posts: 10
Registered: ‎04-06-2013
My Device: Z10
My Carrier: Verizon

Re: email accounts stopped working now!!!!!!!!!!!!!!!

Not a gmail, it is my business domain name via Go Daddy
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Contributor
sindai
Posts: 25
Registered: ‎08-30-2011
My Device: Bold 9700
My Carrier: Telus

Re: email accounts stopped working now!!!!!!!!!!!!!!!

omg!! i'm freaking out!

As of this morning...i noticed i couldn't delete any emails. in my hub i have my hotmail, gmail, twitter, and facebook account. i figure i'll delete the accounts and add them back. i deleted gmail, and facebook...and when i go into account set up..it's gone..but it still shows in the hublist. I tried to add the gmail back....it stalls.....forever!! i have to restart, or do a battery pull. i check my contacts and EVERYTHING IS GONE!! aaaagh!! The only account that i am still getting messages in the hub is my hotmail. But even so, I have nothing in my contacts! i'm going to cry! I'm hoping that the blackberry link saved everything. I have it set up at home on my pc that as soon as i boot up, BB link is on that via wifi, everything is backed up.

 

i went to the Telus store at lunch and the guy that was the specialist said the best thing is to do an os reinstall. That means a complete wipeout. I'm just hoping that the bb link backed up.

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JSanders
Posts: 82,571
Likes: 22,623
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email accounts stopped working now!!!!!!!!!!!!!!!


sindai wrote:

 I'm just hoping that the bb link backed up.


You would know if it did.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
sindai
Posts: 25
Registered: ‎08-30-2011
My Device: Bold 9700
My Carrier: Telus

Re: email accounts stopped working now!!!!!!!!!!!!!!!

the last time my bb z10 automatically backed up was Feb 9. Which is okay. I came home from work and backed up what i have. My only concern was my contacts, but thank goodness that they were synced to my hotmail/outlook! whew! 

 

What exactly does the back up back up? everything? how about the Reminders? when i try to open them, it just keeps loading. just like when i try to add another email account. I know i'm going to have to re install the os 10. But i can't figure out how to do it. I already have the latest software. I think i need to do a security wipe and then re install 0s 10. Is that what i should do? 

 

I've been googling all night trying to find a solution before i actually do the security wipe cuz i'm scared to do it.

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JSanders
Posts: 82,571
Likes: 22,623
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email accounts stopped working now!!!!!!!!!!!!!!!

Remember is also backed up with Link.

 

Have you called Telus with regard to this issue, if you do so you need to ask/demand that they ESCALATE this issue to BlackBerry Technical support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.