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BlackBerry® Z10

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1
My Carrier: Celcom

email and phone shut down its self

I am tired resetting my email now and then to get my email from exchange 2007 my office mail, is this can be fixed? or not? if blackbeery cannot fix this then say it so we can proceed to buy a new phone that has better support. This phone also get shut off its self , very sad for buying this phone? is blackbeery support teams looking into this ??????

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: email and phone shut down its self

Hi tigermaran,

 

To clarify, do you have to keep re-adding your Exchange account to your BlackBerry Z10? Is the email account setup using the BlackBerry Enterprise Server, ActiveSync or Outlook Web Access?

 

Thanks.

 

-CptS

 

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1
My Carrier: Celcom

Re: email and phone shut down its self

Hi,

   Actually, my company email support both options. My original plan was under BIS using old BB and since I changed to Z10 , I found out that Z10 doesnt support BIS (how sad). I have to delete account and re add exchange account to get the new mail and later after some time the messages stop coming and I repeat the same action. 

my setup as follows : domain xx.corp.net , server is mobilesync.companyname.com, the rest is email add,pasword, push..etc, hope you can help

thks

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1
My Carrier: Celcom

Re: email and phone shut down its self

Sad but I am still waiting for a fix, now very frequent the phone shut off its self? not sure whether this can fixed or move to S4

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Super Contributor
donb
Posts: 257
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: email and phone shut down its self


tigermaran wrote:

Sad but I am still waiting for a fix, now very frequent the phone shut off its self? not sure whether this can fixed or move to S4


sorry to say this but join the club.  hopefully 10.1 will fix most of the issues.  i guess we will see.

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1
My Carrier: Celcom

Re: email and phone shut down its self

how up to update 10.1? 

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Super Contributor
donb
Posts: 257
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: email and phone shut down its self

You gotta wait until your carrier provides it or find the beta release to download and install via PC.
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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1
My Carrier: Celcom

Re: email and phone shut down its self

where can I find the beta release? which site please

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Super Contributor
donb
Posts: 257
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: email and phone shut down its self


tigermaran wrote:

where can I find the beta release? which site please


i have no idea.

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New Member
philz10
Posts: 3
Registered: ‎05-15-2013
My Device: z10
My Carrier: verizon

Re: email and phone shut down its self

Having same issue 4 or 5 times a week.
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