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BlackBerry® Z10

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1

email on Z10 exchange

I am having problem getting email from my company using exchange , sometime i dont get email the whole day? what to do

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Guru I
John_Clark
Posts: 15,989
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: email on Z10 exchange

Do you know what version of Exchange your company is using? There are issues with Exchange 2003.

I have had some success with archiving old mail in my inbox down to leaving about 500 messages. I did the same for sent items. Then delete the account on the Z10 and re-add.
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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1

Re: email on Z10 exchange

Thanks, yes it is on 2003, I need to try it out but why its work fine with other iphone or samsung.

I am disapointed with this phone, its also shut off by its self and get very hot sometimes, 

The QC is bad and and fix is very slow

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1

Re: email on Z10 exchange

I noticed that your  w/OS 10.0.10.672 & PlayBook w/OS 2.1.0.1314, and I am currently on 10.0.10.82, how to upgrade ?

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Contributor
tigermaran
Posts: 10
Registered: ‎04-24-2013
My Device: blackberry Z10 STL100-1

Re: email on Z10 exchange

hi I tried but unable to resolve my problem, I still unable to get my emails?someone please help

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Guru I
John_Clark
Posts: 15,989
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: email on Z10 exchange

Clean out your inbox and sent items and delete and readd the account. The Z10 uses different protocols than the other devices.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.