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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎03-31-2013
My Device: z10
My Carrier: Telus

emails delete on z10 once i have them in outlook

Is there a way to stop this. I like having my emails both on my phone and in outlook. I do not use an exchange server. And I cannot find anywhere to activate an option of not removing them from my phone. Help please.
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: emails delete on z10 once i have them in outlook

The z10 is reflecting what is on your email server. If you are using POP server setup in outlook then it is pulling the emails down to Outlook and then deleting them. Thus they are not on the server for your z10 to show you.

There is a setting in outlook (account settings, advanced options) that sets when your email is deleted from the server (immediately, never or after X number of days.

You have two options, switch to IMAP access on all clients (z10 and outlook) and enjoy full synchronisation between the two (flags, mark read / unread, deletes, filings, etc. ) which works great on my accounts.

Or you can simply push the deletion time frame from outlook to 35 days or so so that they delete after they fall out of the 30 day window on the Z10. That will need a new solution if/when they make the retention longer on the z10.

Hope that helps.
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