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New Contributor
milanpj
Posts: 3
Registered: ‎03-13-2013
My Device: Z10
Accepted Solution

error importing S/MIME certificates

Hi,

 

I got an email with 2 Certificates from my company. I need them for S/MIME. I tried to import them directly from the email. After entering the password I got the message that they were imported successfully.  

 

But I couldn't select/see them in the S/MIME settings. After checking the cert store over the device settings I noticed that the certificates haven't been imported.

 

If I try to import it over device settings->security and privacy->certificates as explained in the help app I get a red X and the message that 0 certificates were imported.

 

Has anyone an idea what's going wrong? Thx a lot.

 

Regards

Paul

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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: error importing S/MIME certificates

Hey milanpj,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you currently setup on a BlackBerry Enterprise Server? Also what version of BlackBerry 10 device software are you running?  Go to Settings>About to get this information.

 

I look forward to your reply.


-ViciousFerret


 


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New Contributor
milanpj
Posts: 3
Registered: ‎03-13-2013
My Device: Z10

Re: error importing S/MIME certificates

[ Edited ]

Hi ViciousFerret,

 

Thx.

 

Yes the device is activated on a BDS Version 6.2.0 Bundle 45. The BB10 OS Version is 10.0.10.90. 

 

I have made some tests with other certificates today. Some of them could be imported direct from the email. 

 

And I could import all using an USB connection an the import function in the certificate setting by selecting Internet as certificate store.

 

But I am still not able to import the 2 S/MIME certs - none of the offered stores (wifi,vpn,internet,device) work and make sense. Get the red X and 0 certs imported everytime I try.

 

Regards,

Paul

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Contributor
shah_jeet
Posts: 12
Registered: ‎02-08-2013
My Device: Blackberry BB10

Re: error importing S/MIME certificates

milanpj,

 

I am experiencing simliar issues. Were you ever able to resolve the problem? Also, you mentioned certain test certificates worked, could you describe more details about those certificates? Were they only ID certificates and were you able to view them in the Certificate Store under Security?

 

Thanks.

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Enterprise SME
-BD-
Posts: 525
Registered: ‎05-15-2008
My Device: Z10

Re: error importing S/MIME certificates

Importing the certificate from an email is fine for SMIME certficates.  Please see if KB33984 applies.  The certificate needs to have Key Encipherment in the Key Usage field to be selectable in the SMIME settings.

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New Contributor
milanpj
Posts: 3
Registered: ‎03-13-2013
My Device: Z10

Re: error importing S/MIME certificates

Thank you. We will have a look at this.

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