05-07-2013 10:27 AM
im new to bbz10 for 2 days
when i insert my headset to the device ,i cant hear any sounds when i playing media ,music but i getting sound when i use call options through head set wat have to do ???
05-08-2013 01:10 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with audio when connecting your headset to your BlackBerry Z10 smartphone.
Have you verified that your media volume is up by pressing the + volume button on the side of your device? Has this worked for you in the past? If so, please test another headset to see if the same issue occurs. Let us know the results.
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