12-28-2013 10:09 AM
My contacts have not been showing for more than a month and i have tried everything without success.
Today I deceided to restore to factory state after a proper backup from the BB Link. Now after a long time i got this error message:
I tried to reload from Blackberry Link but it keeps saying my phine is not connecting, even though it surely is, and the computer certainly detects it.
That's the message on my phone.
12-28-2013 11:09 AM
I've never had that specific error message but I've encountered times when my Z10 will not connect to BlackBerry Link despite showing as connected to my PC. I've tried multiple times to connect with no success then without changing anything I've tried, it suddenly connects. If nothing from the Knowledge Base article helps you, you might want to keep trying to connect and maybe your phone will magically get connected.
Not the most technical of solutions, but I hope it helps you nonetheless. Cheers.
12-29-2013 01:31 AM
was your device reloaded completed succesfully?
You might want to reload it retry to reload it again.
I had same error earlier, but when I did the factory reset, was failed halfway while loading the software and stuck with different error message.
"There was an error updating your sofware. An error has ocurred while updating your devices software. Device communications error encountered. [A:0x0000000F]. "
01-28-2014 03:42 AM
01-28-2014 09:50 AM
I have more than 2 moths with this problem and none has solved my problem. I send my Z10 to lot of service providers but nothing yet. I suggest to all of BB users to not buy BB Z10 because it is the worst phone i have ever used and none can support with its prrblems.
If anyone has solved this problem "www.bberror.com/bb10-0015" can tell to the others.
03-31-2014 02:26 AM
This is the explanation
And this is the solution
I'm loading my software after the error code showed up on my BB, currently downloading the software.
Wish me luck.