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BlackBerry® Z10

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New Contributor
boimoet
Posts: 7
Registered: ‎04-06-2013
My Device: z10
My Carrier: 3

i can't change my display picture on BBM

help me, my bb is z10 and I'm in indonesia where sometimes the Blackberry Internet Service error..

 a couple days ago an error happened, and i was told that only old version of BB suffered from the error meanwhile blackberry 10 was ok.

but apparently i found out that i can't change my display picture..

my friend recomended me to run diagnostic test, but in blackberry z10 there is no diagnostic test..

 

please help me :smileysad:

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Trusted Contributor
sheldonbk
Posts: 123
Registered: ‎08-09-2009
My Device: Q10, Z10, PlayBook 32

Re: i can't change my display picture on BBM

Is it an issue where people can't see your new BBM avitar or where you can't change it. If other people can't see your new BBM profile pics, this isn't unusual where people are on different versions of BBM. I would suggest that your friends who have issues seeing your profile pic changes upgrade to the latest version of BBM on their devices.
Twitter: @sheldonbk
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New Contributor
boimoet
Posts: 7
Registered: ‎04-06-2013
My Device: z10
My Carrier: 3

Re: i can't change my display picture on BBM

i can change my display picture, and on my updates it shows that i change my display picture, but people don't see me changing my display picture..

I asked my father who owned bb z10 too and he answered my display picture is still the same...

When i asked my friends who owned old blackberry (javelin type) and they had the latest version of bbm, they still answered that my picture didn't change..

help me :smileysad:

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JSanders
Posts: 85,094
Likes: 23,010
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i can't change my display picture on BBM

boimoet, in what country are you located?
For the past week there have been many users in the Asia Pacific area such as Malaysia & Indonesia who aren't getting their BBM avatar synced across the network to their friends.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
boimoet
Posts: 7
Registered: ‎04-06-2013
My Device: z10
My Carrier: 3

Re: i can't change my display picture on BBM

I'm in indonesia and the city is Surabaya...

help me :smileysad:

thanks for replying :smileyhappy:

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JSanders
Posts: 85,094
Likes: 23,010
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i can't change my display picture on BBM

Perhaps it will be rectified soon.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
deyennie
Posts: 7
Registered: ‎07-15-2013
My Device: z10
My Carrier: 2348037228012

Re: i can't change my display picture on BBM

hello, im in abuja, nigeria... my dp aint changing also, started messin up on the 11th nd im stuck wiv my cuzins pic as mine, pls help

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JSanders
Posts: 85,094
Likes: 23,010
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i can't change my display picture on BBM


deyennie wrote:

hello, im in abuja, nigeria... my dp aint changing also, started messin up on the 11th nd im stuck wiv my cuzins pic as mine, pls help


For the past week there have been many users in the Asia Pacific area such as Malaysia & Indonesia who aren't getting their BBM avatar synced across the network to their friends. Perhaps that is Africa as well.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
haywhyow
Posts: 9
Registered: ‎09-23-2010
My Device: Not Specified

Re: i can't change my display picture on BBM

Hi, I'm having the same problem with my z10 and I don't think that the network is the problem. Any Ideas please?
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JSanders
Posts: 85,094
Likes: 23,010
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i can't change my display picture on BBM


haywhyow wrote:
Hi, I'm having the same problem with my z10 and I don't think that the network is the problem. Any Ideas please?

Try changing one character in your BBM screen name, like add a "." period or some other character to your name, see if that pushes the BBM picture to sync across the network.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.