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BlackBerry® Z10

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New Contributor
bo3oof90
Posts: 3
Registered: ‎05-15-2013
My Device: z10
Accepted Solution

i need help

[ Edited ]

hi i'm using Z10 and i can't  change my status or dp 

 

>>> if i tried to change my dp or status my bbm freeze 

 

see the video 

 

http://www.4shared.com/video/55OxG0Ds/IMG_0170.html

 

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: i need help

Hello bo3oof90

 

Welcome to the forums. 

 

What version of software you currently running on your BlackBerry Z10? Have you checked to see if you have any available updates? 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
bo3oof90
Posts: 3
Registered: ‎05-15-2013
My Device: z10

Re: i need help

I have the last version 10.1 

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: i need help

Hello bo3oof90

 

If you are running the latest software then I would suggest you contact your mobile network provider and ask that this issue be escalated to BlackBerry tech support for investigation. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!