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Contributor
powmax
Posts: 12
Registered: ‎03-16-2013
My Device: Z10
Accepted Solution

imap / smtp error - no attachment when send email

Hi there,

 

i got a problem when sending emails with an attachment. i got an message like: Protokollebene konnte Nachricht nicht senden

 

This is strange because i am able to send pure text emails and receive emails incl. attachments.

No Matter if i am connected to WIFI or Mobile Network.

 

Also i use exact the same settings in my PlayBook which worked without any problem.

 

So i am guessing this must be a software problem...!?!?

 

Any help or hints on this issue would be greatly welcome

 

kind regards from germany

powmax

 

p.s. mailing works without problems for:  pop / smtp accounts settings/combination

 

 

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Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: imap / smtp error - no attachment when send email

Hi powmax and welcome to the BlackBerry Support Community Forums!

 

Are you using your email service provider's SMTP server to send emails from your BlackBerry Z10? What is the attachment you are trying to attach and what does the error message say in English?

 

Thanks.

 

-CptS

 

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Contributor
powmax
Posts: 12
Registered: ‎03-16-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Hello, yes I am using my providers SMTP. Working within the PlayBook environment without problems.

No matter of size and type, I always got an error: Protokoll Base could not send message!

Kind regards from Germany
Powmax
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Contributor
powmax
Posts: 12
Registered: ‎03-16-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Sorry here is the correct translation:
Protocol layer was unable to send a message.
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Contributor
GSHoek
Posts: 18
Registered: ‎03-18-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Have same problems. Are you able to sort it out?
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Contributor
powmax
Posts: 12
Registered: ‎03-16-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Not yet - waiting for a emergency OS upgrade fix :smileyhappy:
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Contributor
GSHoek
Posts: 18
Registered: ‎03-18-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

It is boring. The current situation causes not only trouble but damages. I cannot manage emails properly. This is not a good publicity. When will the update come up? You should not sell defective products.
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Contributor
powmax
Posts: 12
Registered: ‎03-16-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Hopefully very soon!!!?
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Contributor
GSHoek
Posts: 18
Registered: ‎03-18-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Still not working. I tried to answer to a mail and I get the error message. Are you still working on it?
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Contributor
GSHoek
Posts: 18
Registered: ‎03-18-2013
My Device: Z10

Re: imap / smtp error - no attachment when send email

Shall I replace the Z10 by an Iphone?
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