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BlackBerry® Z10

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JSanders
Posts: 82,941
Likes: 22,690
Solutions: 5,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost text messages


matt1 wrote:

Its not good enough, Ive lost lots of very important work information. iphone and others warn you to backup before updating OS, Blackberry should have done the same. I didnt know this evenings OS update was a major replacememt of the OS that would delete my data, I thought it was just a small update.


It shouldn't have. Sorry for you loss.

 

 




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New Contributor
loulou1437
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

Re: lost text messages

I know it is not good and blackberry should explain that you need to have backdated all the time. It would be good of them to explain the consequences of updating your phone and that you could lose important documents.
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JSanders
Posts: 82,941
Likes: 22,690
Solutions: 5,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost text messages

Yes, they should.

 

Always, always backup.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
loulou1437
Posts: 7
Registered: ‎07-31-2013
My Device: blackberry z10
My Carrier: ee

Re: lost text messages

I thought I had backed it up and had It set it up to do it weekly but it never. This us a hard lesson but I will make I do it on a regular basis
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Contributor
matt1
Posts: 19
Registered: ‎07-31-2013
My Device: q10
My Carrier: 02

Re: lost text messages

the "restore" option isn't highlighted on BB link, its greyed out and says my handset isn't connected - but it is, via BB data cable?
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JSanders
Posts: 82,941
Likes: 22,690
Solutions: 5,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost text messages


matt1 wrote:
the "restore" option isn't highlighted on BB link, its greyed out and says my handset isn't connected - but it is, via BB data cable?

Try a different USB port.

Reboot the PC from off and run Link again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.