03-11-2013 07:46 PM
03-12-2013 09:16 AM - edited 03-12-2013 09:17 AM
Welcome to the BlackBerry Support Community.
Have you attempted reinserting your battery as a test?
If so, using Internet Explorer navigate to http://www.BlackBerry.com/updates on a computer with your BlackBerry Z10 smartphone connected, scroll down the page and select the Check for Updates button to see if there are any updates available.
Let us know if this helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
03-28-2013 09:41 AM
I have the same problem with my phone, I have had it since launch and it has worked flawlessly until this morning.
No one can hear me unless it's on speaker phone.
Anyone with ideas before I exchange it?
04-26-2013 01:33 AM
I am Dao from Vietnam. I got Z10 a month ago. My Z10 was in same situation as your z10. Accidentally I make a call to other cellphone then I laid my z10 beside the cellphone and said somethings, after about 30s. Mic error on Z10 was fixed and now mic is working well. I dont know why?
04-26-2013 10:31 PM
I got Z10 a month ago but now mic did not working well. when I make a call to any one, I can hear them but no one hear me what I say. I update new version and reintall battery but mic sitll not work well. Sometime mic is ok, sometime mic does not work. Please help me to solve this problem.
Note. I am in Vietnam and my friend got z10 from France Orange then send the z10 to me.
05-08-2013 04:12 PM
I am having exactly the same problem with the microphone on a brand new blackberry Z10. I saw at least 3 threads opened regarding this issue. Looks like a common problem.
RIM must have a solution. Please someone suggest how can we fix this issue as we need phones we can rely on. I have all the software up to date so what can I do on my side?
05-09-2013 12:15 PM
I, After 2 months my black Z10, the microphone not working !
My carrier ship my Z10 for reparation, 3 Weeks ago,
And I wait.... My carrier tell me maybe 8 weeks.. It's long a like my new Z10.