Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: z10
My Carrier: bell

music app from operating system

After downloading an update from the blackberry site my music app disappeared and while all of my music files are still in a file I can only play them one at a time - no continuous playing. How can I get the music operating system back?
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: music app from operating system

Hi tenaj22002,

 

Welcome to the support community!

Just to verify, by the music app do you mean the pre-installed media player on your BlackBerry Z10 smartphone? What kind of update did you download? Was it an update to your BlackBerry Device Software or to an installed application? Have you tried removing and reinserting the battery?

 

I look forward to your response.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: z10
My Carrier: bell

Re: music app from operating system

thanks

yes I mean the music player that was on my system - I am not sure what I downloaded - I was on the blackberry site - was actually trying to put some new music on my phone that I had bought from itunes and the message said I needed to download - so I did! I think it was the blackberry device software - it took a long time to download and install and said that if I disconnected I might make my device unusable.

I have removed the battery and reinstalled with no success

thanks

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: music app from operating system

Hi tenaj22002,

When you say you were on the BlackBerry site, do you mean BlackBerry World?
If not, could you please provide the link you were using?
If you were, was it the BlackBerry World web store via your BlackBerry smartphone browser? Can you provide more detail as to how you were transferring or downloading the music files?

Thanks,


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: z10
My Carrier: bell

Re: music app from operating system

i have gone into my history and believe that I was on this site and downloaded the 10os update

http://ca.blackberry.com/software/smartphones/blackberry-10-os.html