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BlackBerry® Z10

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New Contributor
andreftchaves
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

my blackberry z10 shuts down at 20% battery

[ Edited ]

i'm having this problem since 3 days ago. my mobile shutts down at 20% battery and i can't turn it on from the moment it shutts down..

what should i do?

 

these are the details of my phone:

Model Number: STL100-1

OS: Blackberry 10

Software Release: 10.1.0.273

OS Version: 10.1.0.1720

Build ID: 508730

 

thanks

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: my blackberry z10 shuts down at 20% battery

Good day

Welcome too BB forums

Try this method below Good Luck!

The on-device battery meter is off sync with the a the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading.
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JSanders
Posts: 82,528
Likes: 22,618
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

That sounds like a solution I have read before. :smileywink:




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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: my blackberry z10 shuts down at 20% battery


JSanders wrote:

That sounds like a solution I have read before. :smileywink:


JSanders I got all of my solutions from you and the database I did give you credit on the posts on where I got the soloution from LMAO 

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JSanders
Posts: 82,528
Likes: 22,618
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

That's cool... :smileywink:




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New Contributor
andreftchaves
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

Re: my blackberry z10 shuts down at 20% battery

i'm gonna try this. i'll tell you later if the problem is solved or not :smileywink:

 

thanks :smileywink:

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New Contributor
andreftchaves
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

Re: my blackberry z10 shuts down at 20% battery

I tried that and it started charging from 0%. Now it charges until 73% and stops charging... :s
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JSanders
Posts: 82,528
Likes: 22,618
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

Do it a couple more times over the couple of days. Don't let it drain below 20-25%.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
andreftchaves
Posts: 4
Registered: ‎07-23-2013
My Device: Blackberry Z10
My Carrier: Vodafone PT

Re: my blackberry z10 shuts down at 20% battery

well, i tried that for the last month and now it stops charging at 80%
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JSanders
Posts: 82,528
Likes: 22,618
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry z10 shuts down at 20% battery

Well, 80% is better than 73%  :smileywink:

 

I know, not what you'd like to hear.

 

New battery time?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.