07-20-2013 04:16 AM
Recently thegmail on my Z10 has stopped the gmail connection - it does not allow emails through and when I check the systems button it tells me that gmail is not connected . sometimes it says there is no internet access when there is , other times it does not give any reason.
I tried turning the phone off and on and occasionally it starts working but not often. It seems worse than ever now since I downloaded the Blackberry update to my phone yeaterday.
Please help because if I cannot access my emails the Blackberry is not fit for purpose.
07-22-2013 03:36 PM - edited 07-22-2013 03:36 PM
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.