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BlackBerry® Z10

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Contributor
AZIZJUMA
Posts: 16
Registered: ‎03-05-2013
My Device: Z30 STA100-2
My Carrier: zain Bahrain

my z10 bbm crushed

Hi all.. how u doing...my z10 is going so fantastic these day but when I update the official software 10.1.273

for stl100-1 ...I don't know what's going on. . When I try to change my dp or personal message it' jam at the same time .. I tried to restart my z10 .. nothing change and I security wipe 3 time... " I can chat and bc's messages. ." When I want to change status or something on my dp ..its crushed and restarted" ... but no result. .. pleeeeeeez help help help <\3

 

Thanx All

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: my z10 bbm crushed

Hi AZIZJUMA,

 

Sorry to hear you're experiencing an issue with your BBM avatar and status failing to respond when updating.

 

What is the full software version of your device? What is your BBM version? 

 

When you go to change your photo or status, does your device produce an error or does it fail to respond then reboot?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Contributor
AZIZJUMA
Posts: 16
Registered: ‎03-05-2013
My Device: Z30 STA100-2
My Carrier: zain Bahrain

Re: my z10 bbm crushed

hello 

 

Thank you very much for your interest to my problem ...

First I tried to change my version of the device from 10.1 to the first version .82 by blackberry link " Reload blackberry" ..  and Done :smileyhappy: 

 

But the problem still in the new update the official 10.1 ...

 

"no error  msg .. but it's stuck and i have to restart the Device or somtimes i closed it manually..." 

 

what can i do ,, i cant update it with the new Version 10.1.0.273 ,,, " :"(   ... 

 

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Contributor
AZIZJUMA
Posts: 16
Registered: ‎03-05-2013
My Device: Z30 STA100-2
My Carrier: zain Bahrain

Re: my z10 bbm crushed

idk how to show BBM on my z10 app version ?!!!
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: my z10 bbm crushed

To clarify, you downgraded your OS using Link and now you are stuck in an update?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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