05-19-2013 05:43 AM
Hi all.. how u doing...my z10 is going so fantastic these day but when I update the official software 10.1.273
for stl100-1 ...I don't know what's going on. . When I try to change my dp or personal message it' jam at the same time .. I tried to restart my z10 .. nothing change and I security wipe 3 time... " I can chat and bc's messages. ." When I want to change status or something on my dp ..its crushed and restarted" ... but no result. .. pleeeeeeez help help help <\3
05-20-2013 12:22 PM
Sorry to hear you're experiencing an issue with your BBM avatar and status failing to respond when updating.
What is the full software version of your device? What is your BBM version?
When you go to change your photo or status, does your device produce an error or does it fail to respond then reboot?
05-21-2013 09:05 AM
Thank you very much for your interest to my problem ...
First I tried to change my version of the device from 10.1 to the first version .82 by blackberry link " Reload blackberry" .. and Done
But the problem still in the new update the official 10.1 ...
"no error msg .. but it's stuck and i have to restart the Device or somtimes i closed it manually..."
what can i do ,, i cant update it with the new Version 10.1.0.273 ,,, " :"( ...