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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎08-11-2014
My Device: z10
My Carrier: idea

my z10 switches off at 50% battery

I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.
Contributor
Posts: 23
Registered: ‎08-10-2014
My Device: blacberry Z10
My Carrier: blacberry

Re: my z10 switches off at 50% battery

My z10 is also facing the same... issue...!!!
New Contributor
Posts: 2
Registered: ‎08-11-2014
My Device: z10
My Carrier: idea

Re: my z10 switches off at 50% battery

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my z10 switches off at 50% battery


charles71421 wrote:
I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.

What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.

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