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BlackBerry® Z10

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New Contributor
ciptoag
Posts: 3
Registered: ‎04-14-2013
My Device: bb z10
My Carrier: telkomsel

no update and can not download

My bb 10 os is 10.0.9.2372. I live in indonesia. I tried to update my os but the device keep telling me that i have the latest os. So when can i get the updates? For the last 2 days i can not download anything from the blackberry world, not even able to update any thing, it keep says "error....". I also could get any "push" from twitter. I laso can not retrieve my bb id properties. What's wrong with this? I never experience something like this with my other blackberries (i've been using bold, torch 1, belagio, and torch 2 before).
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JSanders
Posts: 84,439
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: no update and can not download

Try the instructions posted here:

 
make note of the first bullet, especially.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
ciptoag
Posts: 3
Registered: ‎04-14-2013
My Device: bb z10
My Carrier: telkomsel

Re: no update and can not download

Unfortunately I'm using mac
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New Contributor
ciptoag
Posts: 3
Registered: ‎04-14-2013
My Device: bb z10
My Carrier: telkomsel

Re: no update and can not download

I'll look for someone who has pc. I heard that bb link doesn't work with window 8, is that correct?
Please use plain text.
JSanders
Posts: 84,439
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: no update and can not download

Link does work with Windows 8. I have read of some users having issue installing on Win8, but I have also read some few users having issues installing Link on Win7 and WinXP as well.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.