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BlackBerry® Z10

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Contributor
osubux1
Posts: 17
Registered: ‎01-20-2012
My Device: Z10

"General Problems" error when texting pics... Any ideas what is happening?

When I try to text a pic from my z10, it always cancels, and comes up with an error of "general problems".  Anyone else have this happen, or know how to fix it.  I have heard doing a Security Wipe will fix it, but that is not an option.  I do not want wipe everything and build it back up.

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Retired
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790

Re: "General Problems" error when texting pics... Any ideas what is happening?

Hello osubux1

Welcome to the BlackBerry Support Community Forums.

 

I would like to assist you with this issue! Sorry to hear this is happening.

 

Can you please confirm what software version you are using on the BlackBerry Z10 smartphone? This information can be found below:

 

Setting>About>OS>OS Version.

 

When sending the picture from your BlackBerry Z10 smartphone can you please confirm you are using MMS messaging? Can the picture be sent using email messaging? Are the pictures you are sending located on a media card in the BlackBerry Z10 smartphone? Do you get the same error when sending pictures stored on the "Device" storage not the "SD Card".

 

The most important question is "where did you get this device?".

 

I look forward to your reply!


Goose947


 


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Contributor
osubux1
Posts: 17
Registered: ‎01-20-2012
My Device: Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

Thanks for following up.  I found out that this is a setting with our corporate arrangement.  Texting a pic is shut down for our company.

 

Thanks for the follow up!

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New Contributor
ralphv
Posts: 2
Registered: ‎09-02-2013
My Device: Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

I'm with rogers and ever since last update 10.1.04181  cant send pictures MMS or receive  I get general problems , didi may many resets and a full reload and  restore , Rogers sent me a new Z10 and no changes still doesnt work  tried me SIM card with another phone (i phone and HTc one ) and mms works just fine , please HELP , thanks

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Retired
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790

Re: "General Problems" error when texting pics... Any ideas what is happening?

Hello ralphv

 

Welcome to the BlackBerry Support Community Forums.

 

I would attempt the follow in order to help resolved the issue you are having:

 

Workaround 1

 

On the BlackBerry 10 smartphone:

Open Settings.
Tap About.
From the Category drop-down, select Network.
Tap the action menu button (three vertical dots).
Select Register BlackBerry.

 

Workaround 2

 

On the BlackBerry 10 smartphone:

Examine the SMS and MMS message list.
Look at each message and conversation list.
Find the contact that is repeated in each one.
Delete the original message or conversation with that particular contact.
Restart the BlackBerry 10 smartphone.


Goose947


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!


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Visitor
melak27
Posts: 1
Registered: ‎09-02-2013
My Device: Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

I have also not been able to send or recieve pictures via text message since the last software update.  I have tried all the fixes that have been posted and none of them have worked.  Please help

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New Contributor
Katsaway
Posts: 7
Registered: ‎08-10-2013
My Device: Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

I am having trouble as well sending mms through text. I can receive then and I can email then. My OS version is 10.1.0.4181. These are pictures and videos have taken with my camera on the Z10. These are all located on my device. Any suggestions? I did a factory reset and they worked fine but when I put all my backed up files through the BlackBerry Link, I'm once again unable to send these.....
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New Contributor
HeneryHawk
Posts: 2
Registered: ‎10-14-2013
My Device: Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

Add me to the list of people having problems sending pictures. Did the fixes and nothing worked. 

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New Contributor
Big_Bob85
Posts: 5
Registered: ‎10-14-2013
My Device: Blackberry Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

Help!! This is killing me! How do I start sending and receiving pics again through my text messaging!! I can't find answers anywhere! I do also have the latest update.

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New Contributor
Katsaway
Posts: 7
Registered: ‎08-10-2013
My Device: Z10

Re: "General Problems" error when texting pics... Any ideas what is happening?

Check to see if your MMSC URL is missing. To do this, go to text messages in your hub, click settings, text messages, MMS, Advance and scroll down until you see MMSC URL. If it's blank, you may have to find out what URL your service provider uses. I believe that is what was wrong with mine.
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