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BlackBerry® Z10

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vgk
New Contributor
vgk
Posts: 3
Registered: ‎03-24-2013
My Device: z10

random restarts / reboots

New Contributor
northwests
Posts: 4
Registered: ‎05-12-2011
My Device: Torch 9800

Re: random restarts / reboots

I too have this issue. A couple of restarts a day at least. Happened within 5 minutes out of the box with nothing loaded. Hope they fix it soon.
New Contributor
salucard
Posts: 2
Registered: ‎03-29-2013
My Device: Blackberry Z10

Re: random restarts / reboots

Same Problem with my Z10 here. i have the Model STL100-2 with FW 10.0.10.99 and SW 10.0.10.738 on it.

Since i own this Z10 it is always rebooting itself in the morning!

Contributor
Viper7129
Posts: 15
Registered: ‎04-23-2011
My Device: Z10

Re: random restarts / reboots

Same here. Had mine for 7 days and it reboots 2 or 3 times a day.
Trusted Contributor
beavertail
Posts: 101
Registered: ‎09-14-2012
My Device: Playbook 16GB, 32GB, 64GB, Z10

Re: random restarts / reboots

It happened to me for about three times in first week. Then I haven't seen the reboot.
Here are my theories.
1) there are some pushed update that automatically reboot.
Or
2) memory issue. I remember I have about six active windows opened. Browser is one of them. It is a memory hog. Maybe it grabs the last bit of memory.

What I do is close unnecessary windows. I haven't seen it since.

Maybe you can try to see if it helps you.
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: random restarts / reboots

Hey VGK,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you we would suggest to please contact your wireless service provider and request they escalate this issue to BlackBerry Technical Support to gather logs for further investigation to determine the cause.

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
Viper7129
Posts: 15
Registered: ‎04-23-2011
My Device: Z10

Re: random restarts / reboots

What I didn't mention, by the way, is that I took mine back to AT&T yesterday and exchanged it for another Z10.  The new one has the same problem.

Trusted Contributor
beavertail
Posts: 101
Registered: ‎09-14-2012
My Device: Playbook 16GB, 32GB, 64GB, Z10

Re: random restarts / reboots

VGK,
Try to get all the OS update and apps update done, then keep it for two weeks. Run it without too many active windows, especially when you are running the browser.
When the reboot happens, what are you doing on the Z10?
New Contributor
Slaghead
Posts: 5
Registered: ‎03-28-2013
My Device: Z10

Re: random restarts / reboots

My wife only uses BBM, Facebook and sometimes the camera for the most part.  Maybe one of those apps has a memory leak?

New Contributor
northwests
Posts: 4
Registered: ‎05-12-2011
My Device: Torch 9800

Re: random restarts / reboots

Had not had a reboot since Wednesday until just now. After reboot had a new message from this thread. Twilight Zone funny stuff, but not funny at the same time