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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎10-25-2013
My Device: BlackBerry Z10 STL 100-4
My Carrier: Verizon

retrieving text message downloads

I am having trouble retrieving downloads once I receive a text message. When I hit the download button, nothing happens. Can someone tell me what to do. FUSTRATED!
JROSEBUDH52
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: retrieving text message downloads

Hey jrosebudh52,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you have a BlackBerry data plan with your network service provider?  Also what version of BlackBerry 10  software are you running?  Go to Settings>About to get this information.

 

When was the last time you could open these attachments?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎10-25-2013
My Device: BlackBerry Z10 STL 100-4
My Carrier: Verizon

Re: retrieving text message downloads

Yes, I have a data plan. BlackBerry Z10, software version 10.1.0.2039. I just tried this morning to download from a text message sent to me. I get such emails frequently and it's very frustrating to not be able to see my downloads.

I would appreciate any help I can get.

 

THANKS

 

JROSEBUDH52 

JROSEBUDH52
New Contributor
Posts: 9
Registered: ‎09-04-2013
My Device: Z10
My Carrier: Rogers

Re: retrieving text message downloads

I am having the same issue.  

 

Check this thread http://supportforums.blackberry.com/t5/BlackBerry-Z10/MMS-general-problems-since-last-update-10-1-0-...

 

No solutions yet :smileysad: