Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
mattboyle
Posts: 4
Registered: ‎02-10-2013
My Device: z10

says i have an email when i don't

why does the message icon appear saying that i have a new email when when check my inbox it is empty and i have no new mail. i have checked all of my folders and there is not any new emails there either. please can you help me because this icon is really annoying me .

Please use plain text.
JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: says i have an email when i don't

Says just one new message?

 

From the Hub, Open that specific email folder.

Touch the topmost (today's) date bar header and hold a second.

The side bar will pop up with >, ^ icons, the lower one will be an envelope with a downward arrow titled "Mark Prior Read", Touch that to mark all emails in that account as read.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mattboyle
Posts: 4
Registered: ‎02-10-2013
My Device: z10

Re: says i have an email when i don't

When. I do that it only give me the two options "^" or "upside down arrow"

Please use plain text.
New Contributor
mattboyle
Posts: 4
Registered: ‎02-10-2013
My Device: z10

Re: says i have an email when i don't

Oh no I've found how to do that but it still says I gave an unread email 

Please use plain text.
JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: says i have an email when i don't

Do a powered on battery pull reboot. Let us know if it's still present after reboot.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
joeyobb
Posts: 8
Registered: ‎02-15-2013
My Device: BlackBerry Z10, BlackBerry PlayBook

Re: says i have an email when i don't

I just had this issue and resetting the hub resolved it. While in the hub, start from the top right corner of the screen and swipe toward the center 5 times to reset it.

Please use plain text.
New Member
shai5776
Posts: 1
Registered: ‎03-10-2013
My Device: BlackBerry Z10

Re: says i have an email when i don't

Great tip...done. all clear now
Please use plain text.