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BlackBerry® Z10

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New Contributor
faizarshadkhan
Posts: 2
Registered: ‎09-07-2013
My Device: Z10
Accepted Solution

screen image capture issue

Hi! I'm using BlackBerry Z10 for some time and frequently use it to make notes and capture screen shots by using both volume keys. (top right side of phone).
Usually the screen shot is saved in images folder of personal screen tab. But ever since I have done a security wipe to overcome hanging issues, the image is saved on work tab of my phone and I could not share it on fb or WhatsApp. Can anyone help me to get the images back on personal tab.(screen)

Thanks in advance,
Faiz
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: screen image capture issue

Hi and Welcome to the Community!

Here is a KB that discusses that situation:

  • KB33788 Screen shot taken on the BlackBerry 10 smartphone cannot be found in the Pictures app

Hopefully it contains something useful!

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
faizarshadkhan
Posts: 2
Registered: ‎09-07-2013
My Device: Z10

Re: screen image capture issue

Hey sdgardne!
Many thanks for sharing the link. This was exactly the issue and I got it resolved.
Thanks again. :smileyhappy:
Cheers!!!!
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: screen image capture issue

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code