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BlackBerry® Z10

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New Contributor
prime51
Posts: 7
Registered: ‎02-12-2013
My Device: Bold 9900, Playbook, Z10.
My Carrier: Rogers

Re: sms frozen after installing 10.1.0. 4184 update

Good morning,

 

Seeing how it's been a month since you answered, how are we doing on this? I have this issue too, many people do, the fix provided was only temporary, or didn't work long term, as was reported. It's happening more and more, and my SMS have been unusable for the last 36 hours.

 

This is unacceptable, as the original poster pointed out. 

 

Thank you

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Forums Advisor II
scrannel
Posts: 786
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: sms frozen after installing 10.1.0. 4184 update

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New Contributor
prime51
Posts: 7
Registered: ‎02-12-2013
My Device: Bold 9900, Playbook, Z10.
My Carrier: Rogers

Re: sms frozen after installing 10.1.0. 4184 update

No. I'd had this issue before rogers had their problems.

 

It seems that the phone stops being able to process or index an SMS thread, for some reason. As the OP said, wiping and restarting helped, but only for a little while. Eventually the thread grew again and started freezing. He said it was around the 200 texts range, which is not all that long. It makes it impossible to have any kind of history in the SMS.

 

And wiping and restarting is not an option, with or without restoring the backup, as the issue comes back.

I've been stuck on this with a few official releases a while back, as well as the maintenance release (10.1MR) and now a leak. Nothing seems to fix it.

 

It's like that one thread freezes the SMS part of the phone, while it tries to process it for some reason. Opening the thread won't show any messages, and trying to open any other thread will show the header for the 1st thread (the one that's frozen), and not any messages.

 

Coming back to the original thread and letting the phone stand for some time (I've had to wait about an hour) will sometimes fix the problem, as if the phone can finally catch up.

 

I'd love to hear more from Blackberry about this... My phone is still frozen as I'm typing this.

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Contributor
Matt1969
Posts: 14
Registered: ‎03-22-2011
My Device: Z10 STL100-2
My Carrier: EE

Re: sms frozen after installing 10.1.0. 4184 update

I somehow managed to sort it by unistalling facebook from my Z10 and reinstalling it. Whether it's coincidence or not but it's worked fine since.
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New Contributor
prime51
Posts: 7
Registered: ‎02-12-2013
My Device: Bold 9900, Playbook, Z10.
My Carrier: Rogers

Re: sms frozen after installing 10.1.0. 4184 update

It didn't work, not that I thought it would, but stranger things have happened.

 

I appreciate the suggestion though.

 

Before I tried that, it had started working again, then I lost it after a few hours.

 

I'll try to remove FB again, as it seemed a bit better before reinstalling. But it could have been a coincidence.

 

Does anyone know where the Blackberry people are??

 

Anyways, thanks for your help everyone.

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Contributor
Matt1969
Posts: 14
Registered: ‎03-22-2011
My Device: Z10 STL100-2
My Carrier: EE

Re: sms frozen after installing 10.1.0. 4184 update

Also I stopped facebook notification in the hub.
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Contributor
robertjlark
Posts: 10
Registered: ‎09-03-2013
My Device: z10 stl100-3
My Carrier: mts

Re: sms frozen after installing 10.1.0. 4184 update

Wow. Facebook cause the problem. Amazing. I can just use the browser
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Contributor
Matt1969
Posts: 14
Registered: ‎03-22-2011
My Device: Z10 STL100-2
My Carrier: EE

Re: sms frozen after installing 10.1.0. 4184 update

Well I appeared to fix the problem I had Rob.
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Contributor
robertjlark
Posts: 10
Registered: ‎09-03-2013
My Device: z10 stl100-3
My Carrier: mts

Re: sms frozen after installing 10.1.0. 4184 update

Thanks matt. I now have installed fb. They could have figured this out 4 weeks ago. And told me
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Contributor
Matt1969
Posts: 14
Registered: ‎03-22-2011
My Device: Z10 STL100-2
My Carrier: EE

Re: sms frozen after installing 10.1.0. 4184 update

Cool Rob. That's what us community are for. Glad we were able to help one another.
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