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BlackBerry® Z10

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morrez
Posts: 4
Registered: ‎02-25-2013
My Device: BlackBerry z10
My Carrier: Vodafone

sometimes charging indicator will not show on the phone

[ Edited ]

I seem to have problem with charging blackberry Z10, sometime charging indicator will not show on the phone. It is not a question of not firmly pushing the mini usb into slot or not making good contact. I am using the original blackberry charger. Anyone out there the same issue?

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Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: sometimes charging indicator will not show on the phone

Hi and Welcome to the Community!

This is indeed a common issue. Sometimes, it is just a matter of waiting, other times it requires removal and reinsertion of the cable. But it is quite common indeed. Hopefully they will address it in an upcoming OS release.

Good luck!

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Forums Advisor III
jerryg50
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: sometimes charging indicator will not show on the phone

I just posted the same question just a while ago, and now I see this is common!  This indicates to me more that it is a software or firmware problem with the battery management rather than the connector. I also saw this happen on another Z10.

Jerry G.
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Forums Advisor III
jerryg50
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: sometimes charging indicator will not show on the phone

I investigated this some time ago.  I was told the phone's internal power management does not always recoginze power is connected.  Always check to see if the charge symbol is present. If not, pull out the connector and re-insert. This is very common.  

It may be a sofware or firmware fault. I was not able to have a clear answer for this. Since this phone has been new the problem has not been remidied. Since there have been a number of updates this condition has not been fixed. I would assume it may be a problem that is not easy for their developers to fix. 

Jerry G.
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