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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎05-20-2013
My Device: BB Z10
Accepted Solution

speaker off / not working

My BBZ10 speaker is not working.  How i can restore the phone. What i can check the speaker is off or not working?

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: speaker off / not working

Hey sajeevkassim,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When was the last time the speaker was working?  Also have you tried removing the battery and placing it back in?

 

What version of BlackBerry 10 software are you running?  Go to Settings>About to find this information.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎05-20-2013
My Device: BB Z10

Re: speaker off / not working

[ Edited ]

Thank you for your message. 

 

Software Version

 

OS Version 10.1.0.1720

Software Relese 10.1.0.273

Build ID 508730

Flash Player Version 11.1.121.147

AIR Version 3.1.0.147

Cryptographic Kernel Version 5.6.2.44391

WLAN Version 1.1

Radio Version 10.1.0.1721

Webkit Version 10.1.0.2381

Browser Version 10.1.0.65

 

Speaker Last Working date: 19/05/2013

 

I remove and replace the battery but not working.

 

Your early response in this regard is highly apprecieated.

 

Thank you

 

Best Regards

 

 

Sajeev Kassim

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

New Contributor
Posts: 3
Registered: ‎05-20-2013
My Device: BB Z10

Re: speaker off / not working

sorry by mistake I accepted. but my problem is not solved

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: speaker off / not working

Hey sajeevkassim,

Thanks for the reply.

 

I would suggest creating a backup of your data by using BlackBerry Link (www.blackberry.com/btsc/KB33526) and then follow the steps below:

 

  1. Open BlackBerry Link.
  2. Ensure the computer is connected to the Internet.
  3. Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
  4. Connect the device to the computer.
  5. When the device button is available on the bottom of the BlackBerry Link window, click it.
  6. Click the Reload button.
     
    Then test the speaker prior to restoring any data, if the issue still persists then I suggest contacting your network service provider for repair options.
     
    Let me know if you have any more questions.
     
    Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 3
Registered: ‎06-10-2013
My Device: Z10

Re: speaker off / not working

This is not a hardware issue. And it is not a random failure. It is a structural failure and Blackberry needs to take it seriously.