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1. General functions are easy to find/use 2. for specific configurations I have to read and learn :-) Some problems I have found: BlackBerry Link has to be worked on! Syncing four mp3 files (4mb each) over USB took 15 minutes. One was copied to the device, the remaining three not. But they showed up in the Z10 music app. Sure enough they could not be played. The device is not backed up. On the - really intelligent - keyboard the German word "Grüsse" is autocompleted as "Grsse" - the Umlaut is missing. Where can I give feedback to the developers? And finaly a NoGo: When I dial a phone number, the whole office has fun in guessing the number from the noisy dtmf tones. I love the phone! Virtual keyboard and autocompletion are the best I have ever seen. Greetings Sven