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BlackBerry® Z10

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New Contributor
cstan88
Posts: 2
Registered: ‎10-14-2013
My Device: Z10

unable to sync msn and gmail

since last week my z10 is unable to sync my msn and gmail email accounts.  Yes, for all the new emails but none of the old/existing emails shown in the hub.

 

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to sync msn and gmail

If you login on a PC to the MSN or Gmail account, do you see the older email setting in your account?




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New Contributor
cstan88
Posts: 2
Registered: ‎10-14-2013
My Device: Z10

Re: unable to sync msn and gmail

Yes, I can access both accounts via PC and all the older emails are in the webmail.
JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to sync msn and gmail

Try removing the accounts from Settings > Accounts.

Restart: Press and hold the upper edge power button a couple seconds and the tap the lower right RESTART.
Now, add them back to the settings > Accounts.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code