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BlackBerry® Z10

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Contributor
Posts: 14
Registered: ‎12-14-2013
My Device: Z10 Verizon unlocked ST004
My Carrier: Airtel Kolkata, India

upgrade failed

I am using a Verizon unlocked Z10 ST004 in India, Kolkata.

Blackberry link is failing to upgrade from 10.0.9.412 to 10.1.0.2039 and is erroring out at 16%. An error occured while downloading software for your device

Forums Advisor III
Posts: 1,076
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.
My Carrier: Rogers

Re: upgrade failed

how did you attempt the uprgade? Over the computer via BB Link or directly OTA?

Contributor
Posts: 14
Registered: ‎12-14-2013
My Device: Z10 Verizon unlocked ST004
My Carrier: Airtel Kolkata, India

Re: upgrade failed

Tried over the computer as well as BlackBerry Link. Both error out at 16%. Unable OTA as Z10 not connecting to wifi although all my other devices at home are connected.
Forums Advisor III
Posts: 1,076
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.
My Carrier: Rogers

Re: upgrade failed

so you downloaded the upgrade thru Blackberry Link then tried to upload it to your Z10?

Contributor
Posts: 14
Registered: ‎12-14-2013
My Device: Z10 Verizon unlocked ST004
My Carrier: Airtel Kolkata, India

Re: upgrade failed

When connected to BB Link, it says update available. When i press install update, it goes till 16% and then errors out. Same when i try over the web.

Forums Advisor III
Posts: 1,076
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.
My Carrier: Rogers

Re: upgrade failed

Does it say the nature of the error? A code? Anything?

Contributor
Posts: 14
Registered: ‎12-14-2013
My Device: Z10 Verizon unlocked ST004
My Carrier: Airtel Kolkata, India

Re: upgrade failed

Both OTW and BB Link says update available. When i try to install it goes till 16% and then following error

 

An Error has occured while downloading software for your device. please verify your internet connection o try again later.

 

no issues with internet connections as i have other devics working

Forums Advisor III
Posts: 1,076
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.
My Carrier: Rogers

Re: upgrade failed

Did you try re-starting both devices (computer and Z10) then connect them together and try to upgrade?

Contributor
Posts: 14
Registered: ‎12-14-2013
My Device: Z10 Verizon unlocked ST004
My Carrier: Airtel Kolkata, India

Re: upgrade failed

Yes. Tried all possible combinations. The problem must be a known one as there seems to be lots of post around this. Ugrade to 10.1 through Blackberry link and Over the web are all getting terminated a 16% with generic error citing connectivity issues. I am using the same connection to download movies from other devices. As a result am unable to install Whatsapp on 10.0.

 

the phone is bcoming pain in the ****. Cannot connect wifi using the phone. The same is shared with all other devices at home and even my earlier blackberry 9860. Difficult to continue being a Blackberry fan.